Introduction

HOZEL Japan ("the Company") complies with laws and social norms, including the Act on the Protection of Personal Information, in handling personal data obtained through business operations. We are committed to the proper handling and protection of personal information entrusted by our customers.

Purpose of Use of Personal Information

Personal information held by the Company will be used for the following purposes and not beyond them without prior consent from the customer:

• Data management necessary for business operations
• Analysis of customer behavior for service improvement
• Responding to customer inquiries
• Sending emails, newsletters, etc.付
• Direct mail and similar communications
• Announcements and information on new services

Management of Personal Information

The personal information held by our company will be maintained in an accurate and up-to-date condition, and we will make every effort to prevent unauthorized access, loss, falsification, or leakage. In addition, we appoint a person in charge of handling personal information and ensure appropriate management, while thoroughly educating all staff members on information security policies.
Furthermore, personal information will not be disclosed or provided to third parties without the customer’s consent. However, in the following cases, such information may be provided to third parties without obtaining prior consent.

• In accordance with laws and regulations
• When it is necessary to protect a person’s life, body, or property, and obtaining the customer’s consent is difficult
• When it is particularly necessary to improve public health, and obtaining the customer’s consent is difficult
• When a national or local government agency, or an entity entrusted by them, must perform legally mandated duties, and obtaining consent may hinder the performance of those duties

Requests for Disclosure, Correction, or Suspension of Use

If a customer wishes to request the disclosure, correction, suspension of use, or notification of the purpose of use of their personal information (hereafter referred to as “disclosure, etc.”), we will respond within a reasonable and necessary scope after verifying the individual's identity using official identification (e.g., driver’s license, passport, or a copy of the resident certificate containing only required information like name and address).
Please note that information not classified as “retained personal data” is not subject to such requests.

Application and Changes to the Privacy Policy

This privacy policy outlines how we handle customer personal information. Customers who use our services or products are deemed to have fully understood and agreed to the contents of this policy.
We reserve the right to change this privacy policy at any time.
If there are significant changes, we will notify users on our website. Please check the website periodically for the latest updates.
We are not responsible for any issues arising due to failure to confirm updates, so we appreciate your understanding.